Cognis stresses customer service

- Last updated on GMT

Related tags: Customer service, Nutrition

Cognis Nutrition and Health has expanded its customer service
centre in the US and moved to a new location in Cincinnati, Ohio.

Cognis Nutrition and Health, the producer of nature-based ingredients and application technology for health and food products, has expanded its customer service centre in the US and moved to a new location in Cincinnati, Ohio.

"Our focus on proactive account management has earned our Cincinnati customer service centre a world-class reputation. Continuous improvements to services offered such as an inside sales programme, on-line order status and, in the near future, on-line order tracking, are just a few examples of initiatives we are taking to better serve our customers,"​ said Bonnie Reeves, director of customer service at Cognis in the US.

The customer service team performs a number of functions, including sending product samples, ensuring rapid delivery, product documentation and formulation assistance, scientific and technical support and marketing and communications support.

Cognis Nutrition and Health, a business unit of the Cognis Group​, provides antioxidant, botanical and nature-based ingredients for dietary supplements, pharmaceuticals and healthcare, functional foods and medical nutrition and animal nutrition.

Cognis itself was formed by the spin off of the chemical activities of Germany's Henkel group in August 1999. In November 2001 it was acquired by the investors Permira Funds, GS Capital Partners and Schroder Ventures Life Sciences Funds. As well as Nutrition and Health, Cognis also operates in the fields of Care Chemicals, Oleochemicals, Functional Products and Process Chemicals.

The US customer services division can be contacted via pbtavf.phfgfrei@pbtavf-hf.pbz​.

Related news

Related products

show more

Taking the healthy way, follow The Life Guardian™.

Taking the healthy way, follow The Life Guardian™.

Indena: botanical ingredients for the Health Food industry | 11-Feb-2020 | Technical / White Paper

Meriva® – curcumin Phytosome offers the complete power of all 3 major curcuminoids and its optimized bioabsorpion thanks to Phytosome Indena’s delivery...

NEXT GENERATION CURCUMIN

NEXT GENERATION CURCUMIN

SABINSA | 27-Jan-2020 | Data Sheet

Sabinsa’s patented, colorless, Curcumin C3 Reduct® is 250 times more effective than curcumin in activating AMP Kinase (Intracellular Fuel Gauge). This...

Vitamins & Minerals as Nature intended

Vitamins & Minerals as Nature intended

LEHVOSS Nutrition | 12-Dec-2019 | Data Sheet

LEHVOSS Nutrition offer a range of natural, organic certified, vegan and active vitamins and minerals. These are offered as “whole-food complexes” in their...

Related suppliers

Follow us

Featured Events

View more

Products

View more

Webinars